Texture Factory Scottsdale

• New guests must pay a pre-paid $30 deposit to secure an appointment time. Your deposit is subtracted from your ticket on the day of your appointment. Deposits must be paid upon appointment request. 
• All first time guests must select a "NEW GUEST" service.  All New guest services include a full consultation, detailed hair analysis, personalized daily haircare regimen, luxury hydrating and fortifying shampoo and condition.  The cost for New Client appointments reflect the extra time involved to provide a thorough consultation, a new daily haircare regimen and answer any questions you may have for your stylist.
• Please complete a New Guest Hair Consultation form (on this website) prior to your first appointment.

• If you are sick, reschedule your appointment
• Masks are now optional
• Please sanitize your hands when entering the salon.
• If you sniffle, sneeze or cough during your appointment, you will be asked to wear a mask.

If your last visit was 4 months ago or longer, you're a returning/new guest.  Please note, as a returning client you may not be able to book with your previous stylist, and you will need to book a "New Guest "service.  A $30 deposit is also required to book in this case. 

If your hair is well past your shoulders and / or excessively thick, there will be an up-charge of $10-$25 depending on the service you are receiving. 

We service girls ages 13 and up and children are not allowed unless they are receiving services.  Please arrange childcare prior to your appointment.  Clients arriving with children will be asked to reschedule and forfeit their $30 deposit. 

We're unable to allow extra seating in our lobby for individuals not receiving services. Therefore, we ask that you don't bring friends and family to accompany you to your appointment.  Your company will be asked to remain outside the salon.  

A 24 hour notice is required for cancellations. If you need to cancel or reschedule within less than 24 hours of your appointment, you will be required to pay a fee equal to 50% of your service.  If you have had several same day cancellations in the past, you will be required to pay a $30 deposit prior to booking all subsequent salon appointments. 

We accept payment in cash, credit or debit card, (Visa, MasterCard, American Express and Discover).

To ensure a quality service to all of our clients, we may need to change your scheduled services or reschedule your appointment if you arrive more than 10 minutes past your appointment time.  If you must reschedule due to arriving late, a fee equal to  50% of your service will be charged and will be due before your next appointment.

No call/No shows are no longer eligible to schedule future appointments. No EXCEPTIONS.